Shipping & Delivery
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Small Items: Dispatched via Evri, with an estimated delivery time of 3–5 working days.
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Large & Heavy Items: Dispatched via DX Freight on a non-guaranteed next working day service.
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Courier Delays: While we process and dispatch your orders promptly, we cannot be held responsible for any transit delays once the goods are in the hands of the couriers. (We always recommend waiting for your materials to arrive before booking tradespeople).
Receiving Your Order
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48-Hour Checking Window: Please unpack and thoroughly inspect all timber and materials within 48 hours of delivery.
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Reporting Issues: If you discover any defects, transit damage, or missing items, you must report the issue to us via email within the 48-hour window. Please include clear photographs of the damage so we can quickly resolve it for you.
Returns & Cancellations
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30-Day Return Window: Returns are valid for up to 30 days after the date of sale.
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Change of Mind: If you change your mind, ordered the wrong item, or simply do not like the product, you are welcome to return it. However, the customer is responsible for arranging and paying for the return carriage. Items must be in their original, un-cut, and resaleable condition. We will only refund the true cost of the item and NOT any shipping portion of the amount paid.
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Damaged Goods Collection: If your item arrives damaged and has been reported to us with photos within the strict 48-hour timeframe detailed above, we will arrange for the collection of the goods free of charge (FOC).